Already own a SAM4s

Keep what works. Change what doesn’t.

Support, programming, a dealer who stopped answering, a register you bought used, payment equipment, processing cost, or simply deciding whether to keep or replace what you have. Start from the machine already on your counter. Tell us the situation and we will work out what help is available.

You can do all of this online. If you would rather talk it through, call (855) 867-2647 — Monday to Friday, 9 AM–5 PM Eastern.

What we look at

  • The exact SAM4s model and family, and the serial number if you have it
  • Where the register came from, and what support looks like today
  • Your current processor, terminal or PIN pad, and how they connect
  • Business type, and how many locations and lanes you run
  • What is actually going wrong, and what you want to be different
  • Photos of the equipment, and a recent processing statement if you have one

What you get back

  • What can stay exactly as it is
  • What we think should change, and why
  • What still needs to be verified before anyone quotes it
  • Support and programming options, with prices
  • Replacement or upgrade options, if replacing is genuinely the better answer
  • Payment and processing options, including leaving your processor alone

“Keep what you have” is a real outcome. If the register and the processing you already run are the right fit, that is what the review will say. We do not need you to change anything to be worth talking to.

What we will not pretend

We support SAM4s equipment and we sell it, but we do not control anyone else’s dealer agreement. We will not tell you that asking us for help moves your account, changes who your dealer is, or alters a licence on your system. Where any of that matters for your particular register, it has to be checked for your specific machine and we will say so plainly rather than guess. Paid support and programming we can quote today, whoever sold you the register.

Free system & processing review

Tell us about the register you already have

A short set of questions about the machine, your support situation and how you take cards today. You will end with what can stay, what we think should change, and what still needs checking. Keeping everything as it is remains a valid answer.

What this asks you

  1. Your business type — retail, food service, liquor, convenience, grocery or a service counter. It decides which registers are worth showing.
  2. The register — raised-key suits item and barcode entry; flat keyboards suit menu-driven ordering.
  3. Barcode scanning — including whether you already own a scanner we should check.
  4. Printing — the receipt printer, the internal journal station, an external receipt printer and a kitchen printer are four different things, and only the last one prints in a prep area.
  5. Other peripherals — a cash drawer is already included with every current register we sell, so it is listed, not sold to you again.
  6. Programming — departments, items, taxes, clerks, tenders and menu keys, quoted before any work starts.
  7. Card processing — optional. You do not need to change processors to buy a register from us.

At the end you get one of three answers: a package you can buy, a package to configure, or verification required — which means one part of the combination is not proven yet and we will confirm it before you spend anything. We would rather tell you that than sell you a scanner that turns out not to talk to your register.

Talk to a specialist Review what I pay for processing

Ready for the next step?

Turn this information into the right cash-register setup.

Use the Register Finder if you are still narrowing down equipment, or talk with a specialist about the register, programming, replacement equipment and accessories that fit your business.