Merchant-processing support
Free Lifetime POS Technical Support with Merchant Processing
Get free ongoing POS technical support when you process payments through our qualifying merchant-processing partners.
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern • (855) 867-2647
Who qualifies
Customers actively using qualifying merchant-processing services through our company. Our team verifies eligibility and continued coverage. Submitting an application does not automatically grant free support, we do not promise eligibility for a specific processor without verification, and we do not promise that every POS system or payment terminal is compatible.
What is included
- Phone and email assistance, and remote troubleshooting
- Register configuration and programming assistance
- Compatible payment-integration support
- Supported firmware assistance
- Peripheral and customer display configuration
- General operational assistance, with no fixed hourly cap for routine remote support, under fair use
How support works
- Tell us about your register, terminal and current processor using the form.
- Our merchant-processing team reviews your account and confirms whether you qualify.
- Once active, send support requests by phone or email. Technical compatibility questions go to our technical team.
What is excluded
Major projects, onsite service, hardware and replacement parts, and third-party charges remain separately billable. A reasonable fair-use policy applies. Lifetime means for as long as you continue to use qualifying merchant-processing services through our company; complimentary support ends when that relationship ends.
Why processing and support work better together
When the same team handles both, a payment problem does not become a finger-pointing exercise between the register, the terminal and the processor. Processing itself is not free and we do not promise lower rates without an approved quote. You never have to change processors to buy a register. See merchant processing or the free statement review.
See how complimentary support works step by step. Prefer to pay for support instead? Compare support options.
Frequently Asked Questions
Who qualifies for free technical support?
Businesses actively using qualifying merchant-processing services through our company. Our team verifies eligibility and continued coverage; an application alone does not grant it, and we do not promise eligibility for a specific processor without verification.
What does lifetime mean?
Lifetime means for as long as your qualifying merchant-processing services through our company remain active. Complimentary support ends when that processing relationship ends; Annual Support remains available.
Is there an hour limit?
There is no fixed hourly cap for routine remote support. A reasonable fair-use policy applies. Major projects, onsite service, hardware and third-party charges are billed separately.
Is processing free?
No. Standard processing fees apply. We do not quote or promise lower processing rates without an approved quote, and you never need to change processors to buy a register from us.
Will my payment terminal work with my register?
Not every register and terminal combination is compatible. Tell us your register model, terminal and processor and we will confirm what is documented before you commit.