Support guide
How Complimentary Merchant-Processing Support Works
The steps from first inquiry to your first support request, and what we verify along the way.
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern • (855) 867-2647
The process
- Inquiry. Use the merchant-processing form. We ask for your business, register brand and model, existing payment terminal, current processor and the support you need. Monthly volume is optional. Never send card numbers or credentials.
- Review. Our merchant-processing team reviews and confirms eligibility. No coverage starts from an application alone.
- Activation. Once confirmed, support requests go by phone at (855) 867-2647 or email at info@sam4sdirect.com.
- Ongoing. Coverage continues while the qualifying processing relationship stays active, under fair use.
Full details: Free Lifetime POS Technical Support.
Frequently Asked Questions
When does complimentary support start?
After our team confirms that you are using qualifying merchant-processing services through our company. Applying does not start coverage by itself.
What if I stop processing through you?
Complimentary support ends when the qualifying processing relationship ends. Annual Support remains available.
What is fair use?
Support is for normal remote assistance on your supported system. Large projects, repeated rebuilds of the same programming, migrations and onsite work are quoted separately.