Terms of service

Effective date: September 8, 2026

These Terms of Service ("Terms") apply to your use of this website and to purchases of products and services from BizTracker POS Inc doing business as SAM4sDirect ("SAM4sDirect", "we", "us", "our"), 7215 Bryan Dairy Rd, Seminole, FL 33777.

By placing an order or using this website, you agree to these Terms. Please read them together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Warranty information and Programming & Support terms, which are part of these Terms.

1. Orders and pricing

Placing an order is an offer to purchase. We may accept or decline an order, and we may cancel an order before shipment if a product is unavailable, if pricing or product information was stated in error, or if we cannot verify the order details.

Prices are in US dollars and are subject to change. Applicable sales tax and shipping are calculated at checkout.

2. Hardware, accessories and supplies

Cash registers, POS terminals, printers, scanners, cash drawers, displays, cables, paper and similar items are sold as described on the relevant product page. Product availability can change, and manufacturers may revise specifications or supersede models without notice to us.

3. Product information and compatibility

We describe products from the information available to us, including manufacturer documentation and current distributor listings, and we cite the source of specifications where we publish them.

Compatibility between a register or POS terminal and a peripheral depends on the exact model, interface, cable, firmware and programming. A matching connector does not by itself establish compatibility. Where our product information states that compatibility requires verification, that statement is accurate and should be relied on: please confirm the exact combination with us before ordering if compatibility matters to your purchase.

We do not warrant that product descriptions, specifications or compatibility information are error-free. If a product is materially not as described, contact us and we will work with you to resolve it.

4. Programming and configuration

Where you purchase programming or configuration, you are responsible for providing accurate information for the work, including items and PLUs, prices, departments, tax settings, clerks or users, tender and payment settings, and other business-specific configuration.

Please review programming and configuration before relying on it operationally. Reasonable clarification or correction of programming we supplied may fall within included support. New or materially changed programming requirements after the original work is complete may be billable.

Programming or configuration does not make otherwise eligible hardware non-returnable within the return period described in our Return & Refund Policy.

5. Technical support

New equipment purchased from SAM4sDirect includes 90 days of standard support beginning on the date of delivery, as described in our Programming & Support terms. Included support is reasonable assistance with the equipment you purchased from us; it is not unlimited labor, and it excludes work such as major reprogramming, extensive new data entry, custom programming outside the original scope, onsite service, physical repairs, networking work and third-party hardware or software troubleshooting.

Work outside included support may be offered as paid support at $100 per hour, or $50 for a 30-minute block where available. Standard support availability is Monday–Friday, 9:00 AM–5:00 PM Eastern. We do not offer 24/7 support or free onsite service.

6. Software and licenses

Software, activation codes, subscriptions and licenses are licensed, not sold, and are subject to the applicable licensor's terms. You may not copy, redistribute, sublicense, reverse engineer or transfer licensed software except as those terms or applicable law permit.

Software, activation codes, subscriptions and licenses are non-returnable and non-refundable once sold, except where applicable law requires otherwise or where we expressly agree because of an error on our part. Where software or a license is included as part of a complete hardware system, that does not make the hardware non-returnable: the software or license component is non-returnable, while the hardware remains eligible under our Return & Refund Policy.

7. Returns, defective products and shipping

Returns, the 30-day return period, and the 10-day defective-on-arrival process are set out in our Return & Refund Policy. Delivery, inspection and shipping-damage reporting are set out in our Shipping Policy.

8. Warranty

Products are generally covered by the applicable manufacturer's standard warranty. Warranty length and terms vary by manufacturer and product, and the manufacturer's warranty terms control. We can help you identify the appropriate warranty or service path. Separately sold protection plans, where offered, have their own terms.

Except as expressly stated in these Terms or in a written warranty or protection plan provided with a product, and to the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

9. Merchant processing inquiries

You do not need to change payment processors in order to buy hardware, programming or support from us.

If you ask us to review your payment processing, any application is subject to approval and underwriting by the provider. We do not guarantee approval, savings, specific rates or any particular outcome. Payment processing is provided under a separate agreement between you and the processing provider, and that provider's terms, pricing and equipment requirements apply. If you submit information for a processing evaluation, you agree that we may share it with an appropriate processing partner for that purpose.

10. Third-party products and providers

Third-party products, software, payment processors, carriers and services are governed by their own terms, and we are not responsible for their acts or omissions.

11. Acceptable use

You agree not to misuse this website, including attempting to gain unauthorized access, interfering with its operation, scraping it in a way that burdens it, or using it for any unlawful purpose. Website content is our property or our licensors' property and may not be reproduced without permission, except as applicable law allows.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or relating to your purchase or use of any product or service, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability arising out of or relating to any product or service is limited to the amount you paid us for that product or service.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. Nothing in these Terms limits any liability that cannot lawfully be limited, or affects your statutory rights as a consumer.

13. Governing law

These Terms and any dispute arising out of or relating to them or to your purchase are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and the state and federal courts located in Pinellas County, Florida have jurisdiction, except where applicable law provides otherwise.

14. Changes to these Terms

We may update these Terms from time to time. The version in effect when you place an order applies to that order. We will post the revised Terms on this page and update the effective date.

15. Contact

SAM4sDirect
Operated by BizTracker POS Inc
7215 Bryan Dairy Rd
Seminole, FL 33777
info@sam4sdirect.com
(855) 867-2647

Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern.