Refund policy
Effective date: September 8, 2026
This policy applies to purchases from BizTracker POS Inc doing business as SAM4sDirect.
30-day returns, including opened and programmed equipment
Eligible hardware may be returned within 30 days of delivery.
This includes opened hardware, and it includes equipment that we programmed or configured for you. Having us program a register does not cost you the ability to return it.
There is no restocking fee.
Please return the product with, reasonably where available, its original components, accessories, documentation and packaging. We understand that packaging is not always kept intact once equipment has been set up on a counter; send what you reasonably have.
What is not returnable
Software, activation codes, subscriptions and licenses are non-returnable and non-refundable once sold, except where applicable law requires otherwise or where we expressly agree because of an error on our part.
Where software or a license is included as part of a complete hardware system, that does not make the hardware non-returnable. The software or license component is non-returnable; the hardware remains eligible under the 30-day policy above.
Who pays shipping on a return
On an ordinary return — one made at your discretion — you pay the return shipping, and the original outbound shipping charge is not refunded.
Where a return is because of a confirmed problem attributable to the item or to our fulfillment, we may refund or cover the applicable shipping charges as appropriate. That includes:
- a confirmed defective or defective-on-arrival item;
- an incorrect item shipped by us;
- another genuine fulfillment error on our part.
Changing your mind, ordering the wrong model, a change in what your business needs, or a compatibility problem arising from information supplied to us incorrectly are ordinary returns rather than problems with the item, unless we determine otherwise.
Defective on arrival: the first 10 days
If equipment appears defective on arrival, or develops a defect within 10 days after delivery, contact us promptly.
We may carry out reasonable troubleshooting first, because a register that is not working is often not a broken register. We will help establish whether the cause is a defective unit, setup or configuration, programming, power, a cable or interface, peripheral compatibility, or something else that is not a hardware fault.
If we reasonably confirm that the product is defective or defective on arrival:
- we pay the return freight for the confirmed defective item; and
- we may resolve the case by replacement, repair or refund, as appropriate to the circumstances and to product availability.
After the initial 10-day period, defective-product claims generally proceed under the applicable manufacturer's standard warranty. See our Warranty information.
Damage or failure caused by misuse, accident, liquid exposure, improper electrical supply, unauthorized modification, improper installation, physical damage after delivery or similar causes is not a defect on arrival.
Shipping damage
Shipping damage is handled differently from a return. If a package arrives visibly damaged, please tell us promptly and keep the packaging and any paperwork while the carrier claim or replacement path is worked out. Discarded packaging can prevent a carrier claim from being resolved.
How to start a return
Contact us before shipping anything back, so we can confirm eligibility, give you the correct return address and, where applicable, arrange freight:
info@sam4sdirect.com  • (855) 867-2647  • Monday–Friday, 9:00 AM–5:00 PM Eastern
Please have your order number, the exact model, and a description of the problem or reason for return. Photographs help, particularly for shipping damage.
Refunds
Approved refunds are issued to the original payment method once the returned item has been received and reviewed. Your bank or card issuer determines how quickly the credit appears.
Contact
SAM4sDirect
Operated by BizTracker POS Inc
7215 Bryan Dairy Rd
Seminole, FL 33777
info@sam4sdirect.com
(855) 867-2647