Warranty Information
Effective date: September 8, 2026
This information applies to purchases from BizTracker POS Inc doing business as SAM4sDirect.
The manufacturer's warranty applies
Products sold by SAM4sDirect are generally covered by the applicable manufacturer's standard warranty.
Warranty length and terms vary by manufacturer and by product, and the manufacturer's warranty terms control. We do not publish a warranty duration for a product unless we have verified it for that product, because a number that turns out to be wrong is worse than no number.
SAM4sDirect does not provide a separate general hardware warranty of its own. Where an individual product or a separately sold protection plan expressly provides additional coverage, that coverage is stated with the product or in the plan's own terms.
What we can do for you
We can help you identify the right warranty or service path for your equipment: which warranty applies, what it is likely to cover, what the manufacturer will need from you, and whether repair, replacement or a replacement model makes more sense for the age and condition of the unit.
Tell us the exact model and what the equipment is doing, and we will point you at the correct route rather than guessing.
The first 10 days after delivery
If equipment appears defective on arrival, or develops a defect within 10 days after delivery, contact us promptly and we will handle it under our defective-on-arrival process rather than sending you to the manufacturer. That process, including who pays freight, is set out in our Return & Refund Policy.
After that initial period, defective-product claims generally proceed under the applicable manufacturer's standard warranty.
What a warranty does not usually cover
Manufacturer warranties generally exclude damage or failure caused by misuse, accident, liquid exposure, improper electrical supply, unauthorized modification, improper installation, or physical damage after delivery. Consumable items such as paper and ribbons, and normal wear, are also usually excluded. The manufacturer's own terms govern in each case.
Support is separate from warranty
A warranty covers a defective product. Support covers help using and configuring it. New equipment purchased from us includes 90 days of standard support from delivery, described in our Programming & Support Policy. The two are independent: support does not extend a warranty, and a warranty does not include programming labor.
Contact
SAM4sDirect
Operated by BizTracker POS Inc
7215 Bryan Dairy Rd
Seminole, FL 33777
info@sam4sdirect.com
(855) 867-2647  or (855) 86-SAM-4-S
Monday–Friday, 9:00 AM–5:00 PM Eastern.