Programming & Support Policy
Effective date: September 8, 2026
This policy applies to purchases from BizTracker POS Inc doing business as SAM4sDirect.
90 days of standard support, included
New equipment purchased from SAM4sDirect includes 90 days of standard support beginning on the date of delivery.
Included support covers reasonable assistance related to the equipment you purchased from us, including basic setup, normal operation, clarification of programming we supplied, and troubleshooting of the purchased equipment.
What included support is not
The 90-day period is not unlimited labor. The following are not automatically included, and are quoted as paid work:
- major reprogramming;
- extensive new data entry;
- substantial changes after the original programming is completed;
- custom programming projects outside the original purchase scope;
- employee training beyond reasonable basic-use assistance;
- onsite service;
- physical repairs;
- networking work;
- third-party software troubleshooting;
- third-party hardware troubleshooting;
- equipment unrelated to your purchase;
- merchant-processing problems caused by outside providers or their equipment, unless part of a supported integrated configuration.
We would rather be straight about this than have you discover the boundary during a busy week. If a request falls outside included support, we will say so and quote it before doing the work.
Paid support
Work outside the included scope is available as paid support:
- $100 per hour
- $50 for a 30-minute block, where available
Paid support is available whether or not the equipment was purchased from us, subject to the model and whether the request can be handled remotely.
Availability
Standard support availability is Monday–Friday, 9:00 AM–5:00 PM Eastern.
We do not offer 24/7 support, an emergency line, or free onsite service, and we do not offer unlimited or lifetime support.
What the 90 days applies to
Included support applies to new equipment purchased from SAM4sDirect. It does not automatically extend to used equipment, to equipment bought elsewhere, to unrelated equipment, or to standalone paid services, unless we state otherwise in writing.
Programming
You are responsible for providing accurate information for programming work, including items and PLUs, prices, departments, tax settings, clerks or users, tender and payment settings, and other business-specific configuration.
Please review programming before relying on it operationally. Reasonable clarification or correction of programming we supplied falls within included support where appropriate. New or materially changed programming requirements after the original work is complete may be billable. We do not offer unlimited reprogramming.
Programming or configuration does not make otherwise eligible hardware non-returnable within the 30-day period in our Return & Refund Policy.
Getting support
Have ready: the exact model, what the equipment is doing, any error message, what changed just before the problem, and a list of connected peripherals. That single list is usually the difference between a fix in one call and several.
info@sam4sdirect.com  • (855) 867-2647
Contact
SAM4sDirect
Operated by BizTracker POS Inc
7215 Bryan Dairy Rd
Seminole, FL 33777
info@sam4sdirect.com
(855) 867-2647  or (855) 86-SAM-4-S