Support plans

POS Technical Support Plans for SAM4s Registers

Two ways to get remote help with your SAM4s register: an annual support plan for $299 for 12 months, or complimentary ongoing support when you process payments through us.

Get Annual Support — $299 Get Free Lifetime Support

Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern • (855) 867-2647

Compare support options

 Annual SupportMerchant Processing Support
Price$299 for 12 months$0 additional annual support fee
RequirementOne supported register or systemQualifying merchant-processing services through our company, verified by our team
Included timeUp to three hours of remote assistance in the 12 months; unused hours do not roll overNo fixed hourly cap for routine remote support, under fair use
Extra timeBilled separately at our published paid-support rateMajor projects billed separately
Best forRegister owners who process elsewhereBusinesses that want one team for processing and register support

Processing is not free. Standard processing fees apply, and we do not promise lower rates without an approved quote.

Annual POS Technical Support — $299 for 12 months

  • One supported POS register or system per subscription
  • Up to three hours of remote assistance during the 12 months
  • Phone and email troubleshooting
  • Register programming assistance
  • Firmware guidance and supported remote update assistance
  • Compatible peripheral and customer display configuration
  • Payment-terminal integration troubleshooting
  • Setup documentation

Not included: hardware and parts, onsite service, shipping, third-party software and processor fees, custom development, major migrations or system replacements, and unsupported or obsolete equipment that cannot be serviced safely.

Additional time is billed at our published paid-support rate ($100 per hour; see the Programming & Support Policy). A one-time purchase covering 12 months. It does not renew automatically and there is no subscription to cancel.

Get Annual Support — $299

Free Lifetime Support with Merchant Processing

  • Phone and email assistance
  • Remote troubleshooting
  • Register configuration and programming assistance
  • Compatible payment-integration support
  • Supported firmware assistance
  • Peripheral and customer display configuration
  • General operational assistance

Not included: major projects, onsite service, hardware and third-party charges.

Lifetime means as long as your qualifying processing relationship with us is active.

Get Free Lifetime Support

Frequently Asked Questions

How much does annual SAM4s technical support cost?

Annual POS Technical Support is $299 for 12 months, covers one supported register system and includes up to three hours of remote technical assistance. It is a one-time purchase and does not renew automatically. Time beyond that is billed separately at our published paid-support rate.

Do unused hours roll over?

No. Unused hours do not roll over to the next year.

Is merchant-processing support really free?

There is no additional support fee for customers with qualifying merchant-processing services through our company. Processing itself is not free, and standard processing fees apply. Eligibility is verified by our team; submitting an application does not automatically grant coverage.

Does the 90-day support on a new register still apply?

Yes. New equipment from SAM4sDirect includes 90 days of standard support from delivery. These plans are for support after that period, or for equipment not bought from us where we can service it.

Can you support every register and payment terminal?

No. We confirm the exact model, firmware and payment terminal before promising support or compatibility.