Enter the sale once
No keying the total into a separate terminal, and no reconciling two sets of numbers because someone typed it twice.
Annual Register Support – 1 Year
Regular price
$299.00 USD
Description
Annual Register Support – 1 Year
Complete your system
Take card payments through the same system
Integrated payments mean the card terminal and the register talk to each other, so the sale is entered once and the totals agree at the end of the day.
One setup, one support call
The register, the peripherals and the payment side are set up together, so when something needs attention there is one number to ring.
Checked against each other first
We verify the register, the processing program and the integration path as one combination before recommending it, rather than assuming parts fit.
A processor change is not required to buy equipment. If you are already taking cards, send us a recent statement and we will tell you plainly whether a change is worth making.
Current product
Current
Options
Descriptions
Annual remote technical support for one SAM4s register system: up to three hours of remote assistance over 12 months.
$299 for 12 months. This is a one-time purchase. It does not renew automatically, and there is no subscription to cancel.
What is included
- One supported register system per purchase
- Up to three hours of remote technical support during the 12 months; unused hours do not roll over
- Phone and email troubleshooting, operating questions, error diagnosis and report assistance
- Register programming assistance within the included hours
- Firmware guidance and supported remote update assistance
- Compatible peripheral and customer display configuration
- Payment-terminal integration troubleshooting
- Setup documentation
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.
Additional support and exclusions
Additional remote support is $100 per hour. Hardware and replacement parts, onsite visits, shipping, major projects (large programming or data entry, system rebuilds, migrations and system replacements), third-party software, network and processor charges, and unsupported or obsolete equipment that cannot be serviced safely are separate. Payment processing itself is not free. We do not promise that every POS system or payment terminal is compatible; we confirm the exact model before work begins.
This plan provides reasonable remote support subject to plan terms; it is not unlimited or 24/7 support.
Before you buy
- This plan covers one register system. Tell us the exact model it should be attached to.
- Using qualifying merchant-processing services through our company? You may qualify for complimentary ongoing remote support instead. Compare support options.
- Read the full Programming & Support Policy so the boundary between covered support and billable work is clear before you buy.
- Find your manual in the cash register manuals hub, and see common cash register problems for issues you can often resolve yourself.
- Planning a larger configuration project? Choose register programming instead, or ask us to scope it.