Shipping policy

Effective date: September 8, 2026

This policy applies to orders from BizTracker POS Inc doing business as SAM4sDirect.

Where we ship

Orders ship to the address you provide at checkout. Please check it before completing your order, particularly the suite or unit number on a commercial address — a corrected address after dispatch can delay delivery by several days.

Delivery estimates

Delivery timeframes shown at checkout or quoted by us are estimates, not guarantees, unless we expressly guarantee a date in writing.

Carrier delays, weather, address problems, and other events outside our control can affect delivery. Where a register is being programmed before dispatch, the programming work happens before the carrier transit time begins.

Inspect your delivery

Please inspect packages promptly on arrival. If a package arrives visibly damaged, tell us as soon as you reasonably can and keep the packaging and any paperwork while the carrier claim or replacement path is worked out. Discarded packaging can prevent a carrier claim from being resolved.

Shipping costs on returns

On an ordinary return made at your discretion, you pay the return shipping and the original outbound shipping charge is not refunded.

Where a confirmed defect, an incorrect item shipped by us, or another genuine fulfillment error on our part is the reason for the return, we may refund or cover the applicable shipping charges as appropriate.

For a defect confirmed within 10 days of delivery, we pay the return freight for that item. The full process is in our Return & Refund Policy.

Questions before you order

If timing matters for your opening date, counter changeover or a seasonal deadline, tell us before you order and we will give you the most accurate expectation we can rather than a number that looks reassuring.

Contact

SAM4sDirect
Operated by BizTracker POS Inc
7215 Bryan Dairy Rd
Seminole, FL 33777
info@sam4sdirect.com
(855) 867-2647

Monday–Friday, 9:00 AM–5:00 PM Eastern.