Annual Register Support – 1 Year

SKU: SUPPORT-ANNUAL
Regular price $299.00 USD
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In stock

Before adding this service

Tell us what equipment you have and what you need done. These details stay with this service in your cart and order.

Remote support rate: $100/hour. 30-minute support blocks are $50 when available. Support hours are Monday-Friday, 9:00 AM-5:00 PM Eastern; we do not offer 24/7 support.

Description

Annual remote technical support coverage for one covered SAM4S cash register or supported register system.

$299 per year. Includes reasonable remote technical support during normal support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.

Covered support includes troubleshooting, operating questions, error diagnosis, report assistance, basic printer/scanner/peripheral troubleshooting, and help determining whether equipment requires repair or replacement.

Programming is not automatically included. Major programming, data entry, system rebuilds, large configuration changes, onsite service, replacement equipment, parts, consumables, third-party Internet/network problems, unsupported third-party software, and unrelated equipment may be billed separately.

This plan provides reasonable remote support subject to plan terms; it is not advertised as unlimited or 24/7 support.

Before you buy

Complete your system

Take card payments through the same system

Integrated payments mean the card terminal and the register talk to each other, so the sale is entered once and the totals agree at the end of the day.

Enter the sale once

No keying the total into a separate terminal, and no reconciling two sets of numbers because someone typed it twice.

One setup, one support call

The register, the peripherals and the payment side are set up together, so when something needs attention there is one number to ring.

Checked against each other first

We verify the register, the processing program and the integration path as one combination before recommending it, rather than assuming parts fit.

A processor change is not required to buy equipment. If you are already taking cards, send us a recent statement and we will tell you plainly whether a change is worth making.

How processing works →

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