SmartECR Payment Help

SmartECR and payment integrations depend on a compatible SAM4S configuration, processor, payment device, network, and software version. Do not replace or reprogram a terminal until compatibility is confirmed.

Information needed

  • Register or POS model and software version
  • Payment processor and terminal model
  • Whether the terminal is separate or integrated
  • Exact error, decline, or communication message
  • Whether cash sales and other stations still work

Never email card numbers or sensitive authentication data.

Need help? Send SAM4sDirect the exact model, serial number, connected equipment, and a clear description of what you need.