Identify the order and register
Have your order number, purchaser email, exact SAM4S model and number of registers ready. If this is a replacement, include the old register model.
New register setup
Get your SAM4S register ready for your business.
Already ordered a register? Use this onboarding path to give us the setup details that matter before programming, accessory verification and payment-terminal configuration. If you have not selected a register yet, start with the Register Finder instead.
Keep sensitive merchant-underwriting information out of this form. Do not send Social Security numbers, bank/routing information, driver's-license images or signatures here. If you choose merchant processing, sensitive information will be completed through the processor's secure application process.
Define the business setup
Tell us the business type, departments or categories, approximate PLU/item count, number of clerks and any special sales-tax categories that must be configured from information you provide.
Choose programming and peripherals
Confirm whether professional programming was purchased and identify scanners, printers, cash drawers, pole displays, scales or other equipment that needs to work with the register.
Plan payment acceptance
Tell us whether you will use a separate credit-card terminal, need an integrated/semi-integrated option, or want help reviewing processing. Changing processors is not required to buy or use a SAM4S register.
Confirm timing and final review
Include your desired go-live or opening date and anything that could affect setup. We will review compatibility, programming scope and any missing information before work is finalized.
Information to have ready
- Shopify order number, if already purchased
- Business name, address, phone and best contact
- Exact SAM4S model and quantity
- Current/old register model if replacing one
- Business type and operating style
- Department/category list
- Approximate PLU or item count
- Receipt header/footer information
- Tax rates/categories you want programmed
- Clerk/cashier requirements
- Scanner, printer, drawer, display or scale needs
- Payment-terminal approach
- Desired opening/go-live date
What happens after you submit?
- We match the request to the register/order.
- We check programming scope and accessory compatibility.
- If additional programming is required, we identify the applicable service or quote before substantial work begins.
- If payment processing is requested, we clarify the terminal/integration need and use the approved processor intake/application path.
- We confirm the remaining setup steps before programming or shipment.
Support after purchase: if support is included with a register, programming package or larger deployment, the covered period and scope will be stated in the order, proposal or written quote. One-time remote support is also available when needed.
Optional payment setup
Tell us how you want to accept cards — without turning onboarding into a merchant application.
For register onboarding we only need enough information to determine the hardware and integration path. If you want a processing review, we can review your current setup or statement first. Any sensitive underwriting information is handled separately through the processor's secure application process.
Ready to build your programming request?
Complete the programming worksheet below.
Your answers are saved with the SAM4sDirect request first. After that, you will continue to the secure upload form to attach programming files and photos when needed.
Register programming intake
Tell us how you want your SAM4S register programmed.
Start with the exact register model and project type. If you are replacing or copying an existing SAM4S register, we will first ask for the old program information so you do not have to re-enter everything manually.