Option 1
Call Us
(855) 867-2647Prefer to talk through your register or project? Give us a call.
Contact SAM4sDirect
How Can We Help With Your SAM4s Register?
We help with buying a new SAM4S cash register, replacing an older or failed register, programming, accessories, questions about a register you already own, and merchant processing. Tell us which one you need and the request goes to the right person.
Option 2
Send Us a Message
Use the form belowSend the details in writing and we will route it to the right person.
Response times: SAM4sDirect responds during normal business hours, Monday–Friday, 9 AM–5 PM Eastern.
The more we know, the faster we can help.
If you are replacing an existing register, please have these ready before you call or send the form. Model-specific details are what let us confirm the right replacement, the right accessories and the right programming the first time.
- Manufacturer and model of the register you have now
- A photo of the register or its model label, if possible
- Your business type — retail, liquor, convenience, grocery, restaurant, other
- How many registers you need
- What you need the register to do at the counter
Send us a message
Tell us what you need and we will route it to the right person.
One form covers buying, replacements, programming, support, parts and accessories, and merchant-processing questions. Include the exact model if you know it.
Form not loading? Open the contact form in a new tab →
Ready to buy a specific model? You do not have to use this form — you can order a current register directly and add programming or accessories afterwards. A processor change is not required to buy a cash register.
While you wait for a reply
Helpful next steps
You do not have to wait on a reply to make progress. These are the pages customers use most after getting in touch.
Cash Register Finder
Answer a few questions about the business and narrow down the right SAM4S register before you buy.
Start the finder →Replace an Older Register
Replacing an older or failed SAM4S, Casio or Sharp register? See what to send us and how replacements are handled.
See replacement options →Programming & Support
Tax, departments, items, keyboard changes, receipt details and troubleshooting — what each service covers.
View support & programming →Manuals & Help
Model manuals and help pages for the registers we support, including older models still in service.
Find your manual →Merchant Processing / Statement Review
Already choosing a register? We can review a current processing statement separately. Changing processors is not required to buy a cash register.
Request a statement review →Not sure which of these you need? Call (855) 867-2647 during business hours and we will point you to the right one.
Clear help, clear scope
Know what kind of help you need before the request is routed.
Sales guidance, general support and register programming are related, but they are not the same service. Giving us the exact model and the job you need done helps the request reach the right path faster.
Support hoursMonday–Friday, 9:00 AM–5:00 PM EasternWe do not offer 24/7 support.
Register selection comes first.
Use the Register Finder or send us the old model, business type, checkout workflow and peripherals. We can then narrow the equipment before discussing programming or payment options.
Find the right register →Programming is a defined service.
Tax setup, departments/items, keyboard changes, receipt information, clerks and peripheral configuration can require model-specific work. Programming is separate unless a product or package explicitly says it is included.
See programming scope →Start with the exact model and symptom.
Send the model, exact error or symptom, what changed, and useful photos. If the register is down, say “register down” in the request so the urgency is clear during support hours.
Support & service hub →Compatibility comes before the order.
Compatibility depends on the exact register model, interface, cable, firmware and programming. We verify the correct configuration before recommending an accessory.
Browse accessories →Before resets, initialization or memory clear:Preserve useful reports and programming whenever possible. Broad resets can erase information that may be difficult to recreate.