{"product_id":"remote-register-support-1-hour","title":"Remote Register Support – 1 Hour","description":"\u003cp\u003eOne hour of remote technical support for an existing SAM4S cash register or supported register system.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSupport hours are Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eUse this service for troubleshooting, operating questions, error diagnosis, report assistance, printer\/scanner\/peripheral troubleshooting, paper-feeding issues, and help determining whether equipment has failed.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThis is support, not programming.\u003c\/strong\u003e Configuration changes such as departments, PLUs\/items, taxes, keyboard layouts, receipt headers, data imports, or programming transfers should use a programming service.\u003c\/p\u003e\u003cp\u003eWe do not offer or advertise 24\/7 support. System-down issues receive priority during normal support hours.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model, the exact error text and a list of connected equipment ready. That is usually the difference between a fast fix and a wasted session.\u003c\/li\u003e\n\u003cli\u003eCheck \u003ca href=\"\/pages\/common-cash-register-problems\"\u003ecommon cash register problems\u003c\/a\u003e first. Some issues turn out to be a mode, a clerk sign-on or a paper-loading condition rather than a fault.\u003c\/li\u003e\n\u003cli\u003eFind your manual in the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and what is covered.\u003c\/li\u003e\n\u003cli\u003eNeed configuration changed rather than fixed? Choose \u003ca href=\"\/pages\/sam4s-cash-register-programming\"\u003eregister programming\u003c\/a\u003e instead.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226659594406,"sku":"SUPPORT-60","price":100.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-support-1-hour.png?v=1788399783","url":"https:\/\/sam4sdirect.com\/products\/remote-register-support-1-hour","provider":"SAM4SDirect","version":"1.0","type":"link"}