{"product_id":"annual-register-support-1-year","title":"Annual Register Support – 1 Year","description":"\u003cp\u003eAnnual remote technical support coverage for one covered SAM4S cash register or supported register system.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e$299 per year.\u003c\/strong\u003e Includes reasonable remote technical support during normal support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/p\u003e\u003cp\u003eCovered support includes troubleshooting, operating questions, error diagnosis, report assistance, basic printer\/scanner\/peripheral troubleshooting, and help determining whether equipment requires repair or replacement.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProgramming is not automatically included.\u003c\/strong\u003e Major programming, data entry, system rebuilds, large configuration changes, onsite service, replacement equipment, parts, consumables, third-party Internet\/network problems, unsupported third-party software, and unrelated equipment may be billed separately.\u003c\/p\u003e\u003cp\u003eThis plan provides reasonable remote support subject to plan terms; it is not advertised as unlimited or 24\/7 support.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eThis plan covers one register. Tell us the exact model it should be attached to.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e so the boundary between covered support and billable programming is clear before you buy.\u003c\/li\u003e\n\u003cli\u003eFind your manual in the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e, and see \u003ca href=\"\/pages\/common-cash-register-problems\"\u003ecommon cash register problems\u003c\/a\u003e for issues you can often resolve yourself.\u003c\/li\u003e\n\u003cli\u003ePlanning a larger configuration project? Choose \u003ca href=\"\/pages\/sam4s-cash-register-programming\"\u003eregister programming\u003c\/a\u003e instead, or ask us to scope it.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226662346918,"sku":"SUPPORT-ANNUAL","price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-annual-register-support-1-year.png?v=1788399798","url":"https:\/\/sam4sdirect.com\/products\/annual-register-support-1-year","provider":"SAM4SDirect","version":"1.0","type":"link"}