{"title":"Register Support \u0026 Programming","description":"\u003cp\u003ePurchase remote SAM4S register support, annual support coverage, or professional register programming. Support is available Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/p\u003e\u003cp\u003eChoose \u003cstrong\u003eSupport\u003c\/strong\u003e for troubleshooting and operating help. Choose \u003cstrong\u003eProgramming\u003c\/strong\u003e when you need configuration changes such as departments, PLUs\/items, taxes, receipt headers, keyboard layouts, menu changes, or data work.\u003c\/p\u003e","products":[{"product_id":"remote-register-support-30-minutes","title":"Remote Register Support – 30 Minutes","description":"\u003cp\u003eRemote technical support for an existing SAM4S cash register or supported register system.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIncludes up to 30 minutes of remote support during normal support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eUse this service for troubleshooting, operating questions, error diagnosis, report assistance, printer\/scanner\/peripheral troubleshooting, paper-feeding issues, and help determining whether equipment has failed.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThis is support, not programming.\u003c\/strong\u003e Adding or changing departments, PLUs\/items, tax settings, keyboard layouts, receipt headers, data imports, or other configuration work is considered programming and may require a programming service instead.\u003c\/p\u003e\u003cp\u003eWe do not offer or advertise 24\/7 support. System-down issues receive priority during normal support hours.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model, the exact error text and a list of connected equipment ready. That is usually the difference between a fast fix and a wasted session.\u003c\/li\u003e\n\u003cli\u003eCheck \u003ca href=\"\/pages\/common-cash-register-problems\"\u003ecommon cash register problems\u003c\/a\u003e first. Some issues turn out to be a mode, a clerk sign-on or a paper-loading condition rather than a fault.\u003c\/li\u003e\n\u003cli\u003eFind your manual in the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and what is covered.\u003c\/li\u003e\n\u003cli\u003eNeed configuration changed rather than fixed? Choose \u003ca href=\"\/pages\/sam4s-cash-register-programming\"\u003eregister programming\u003c\/a\u003e instead.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226654941350,"sku":"SUPPORT-30","price":50.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-support-30-minutes.png?v=1788399813"},{"product_id":"remote-register-support-1-hour","title":"Remote Register Support – 1 Hour","description":"\u003cp\u003eOne hour of remote technical support for an existing SAM4S cash register or supported register system.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSupport hours are Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eUse this service for troubleshooting, operating questions, error diagnosis, report assistance, printer\/scanner\/peripheral troubleshooting, paper-feeding issues, and help determining whether equipment has failed.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThis is support, not programming.\u003c\/strong\u003e Configuration changes such as departments, PLUs\/items, taxes, keyboard layouts, receipt headers, data imports, or programming transfers should use a programming service.\u003c\/p\u003e\u003cp\u003eWe do not offer or advertise 24\/7 support. System-down issues receive priority during normal support hours.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model, the exact error text and a list of connected equipment ready. That is usually the difference between a fast fix and a wasted session.\u003c\/li\u003e\n\u003cli\u003eCheck \u003ca href=\"\/pages\/common-cash-register-problems\"\u003ecommon cash register problems\u003c\/a\u003e first. Some issues turn out to be a mode, a clerk sign-on or a paper-loading condition rather than a fault.\u003c\/li\u003e\n\u003cli\u003eFind your manual in the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and what is covered.\u003c\/li\u003e\n\u003cli\u003eNeed configuration changed rather than fixed? Choose \u003ca href=\"\/pages\/sam4s-cash-register-programming\"\u003eregister programming\u003c\/a\u003e instead.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226659594406,"sku":"SUPPORT-60","price":100.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-support-1-hour.png?v=1788399783"},{"product_id":"annual-register-support-1-year","title":"Annual Register Support – 1 Year","description":"\u003cp\u003eAnnual remote technical support coverage for one covered SAM4S cash register or supported register system.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e$299 per year.\u003c\/strong\u003e Includes reasonable remote technical support during normal support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding holidays.\u003c\/p\u003e\u003cp\u003eCovered support includes troubleshooting, operating questions, error diagnosis, report assistance, basic printer\/scanner\/peripheral troubleshooting, and help determining whether equipment requires repair or replacement.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProgramming is not automatically included.\u003c\/strong\u003e Major programming, data entry, system rebuilds, large configuration changes, onsite service, replacement equipment, parts, consumables, third-party Internet\/network problems, unsupported third-party software, and unrelated equipment may be billed separately.\u003c\/p\u003e\u003cp\u003eThis plan provides reasonable remote support subject to plan terms; it is not advertised as unlimited or 24\/7 support.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eThis plan covers one register. Tell us the exact model it should be attached to.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e so the boundary between covered support and billable programming is clear before you buy.\u003c\/li\u003e\n\u003cli\u003eFind your manual in the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e, and see \u003ca href=\"\/pages\/common-cash-register-problems\"\u003ecommon cash register problems\u003c\/a\u003e for issues you can often resolve yourself.\u003c\/li\u003e\n\u003cli\u003ePlanning a larger configuration project? Choose \u003ca href=\"\/pages\/sam4s-cash-register-programming\"\u003eregister programming\u003c\/a\u003e instead, or ask us to scope it.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226662346918,"sku":"SUPPORT-ANNUAL","price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-annual-register-support-1-year.png?v=1788399798"},{"product_id":"remote-register-programming-30-minutes","title":"Remote Register Programming – 30 Minutes","description":"\u003cp\u003eUp to 30 minutes of remote programming or configuration work for a supported SAM4S cash register.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProgramming rate: $100 per hour, billed in 30-minute increments.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eTypical programming work includes department or PLU\/item changes, tax settings, receipt header changes, keyboard or menu changes, scanner\/database configuration, and other register configuration work.\u003c\/p\u003e\u003cp\u003eProgramming requests should be scoped before substantial work begins. Larger projects, data entry, large imports, complete register builds, multi-register programming, or programming transfers may require a separate estimate or project quote.\u003c\/p\u003e\u003cp\u003eThis service is for programming\/configuration. For troubleshooting or operating help, choose a Remote Register Support service instead.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model and a written list of the changes you need. Programming is scoped before substantial work begins, so a clear list keeps the time productive.\u003c\/li\u003e\n\u003cli\u003ePreserve your current setup first: print the reports you rely on, and save existing programming with a supported PC utility where one is available.\u003c\/li\u003e\n\u003cli\u003eSee \u003ca href=\"\/pages\/sam4s-cash-register-programming-help\"\u003eprogramming help by model\u003c\/a\u003e, the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e and the \u003ca href=\"\/pages\/sam4s-programming-software\"\u003ePC utility downloads\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and rates.\u003c\/li\u003e\n\u003cli\u003eSomething broken rather than misconfigured? Choose \u003ca href=\"\/pages\/sam4s-cash-register-service\"\u003eregister support and service\u003c\/a\u003e instead.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226664345766,"sku":"PROGRAM-30","price":50.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-programming-30-minutes.png?v=1788399764"},{"product_id":"remote-register-programming-1-hour","title":"Remote Register Programming – 1 Hour","description":"\u003cp\u003eOne hour of remote programming or configuration work for a supported SAM4S cash register.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProgramming rate: $100 per hour.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eTypical programming work includes department or PLU\/item changes, tax settings, receipt header changes, keyboard or menu changes, scanner\/database configuration, and other register configuration work.\u003c\/p\u003e\u003cp\u003eProgramming requests should be scoped before substantial work begins. Larger projects, data entry, large imports, complete register builds, multi-register programming, or programming transfers may require a separate estimate or project quote.\u003c\/p\u003e\u003cp\u003eThis service is for programming\/configuration. For troubleshooting or operating help, choose a Remote Register Support service instead.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model and a written list of the changes you need. Programming is scoped before substantial work begins, so a clear list keeps the time productive.\u003c\/li\u003e\n\u003cli\u003ePreserve your current setup first: print the reports you rely on, and save existing programming with a supported PC utility where one is available.\u003c\/li\u003e\n\u003cli\u003eSee \u003ca href=\"\/pages\/sam4s-cash-register-programming-help\"\u003eprogramming help by model\u003c\/a\u003e, the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e and the \u003ca href=\"\/pages\/sam4s-programming-software\"\u003ePC utility downloads\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and rates.\u003c\/li\u003e\n\u003cli\u003eSomething broken rather than misconfigured? Choose \u003ca href=\"\/pages\/sam4s-cash-register-service\"\u003eregister support and service\u003c\/a\u003e instead.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226665296038,"sku":"PROGRAM-60","price":100.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-programming-1-hour.png?v=1788399755"},{"product_id":"remote-register-programming-2-hours","title":"Remote Register Programming – 2 Hours","description":"\u003cp\u003eTwo hours of remote programming or configuration work for a supported SAM4S cash register.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eProgramming rate: $100 per hour.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThis option is appropriate for larger sets of register changes such as departments, PLUs\/items, tax settings, receipt headers, keyboard or menu changes, scanner\/database configuration, and other configuration work.\u003c\/p\u003e\u003cp\u003eProgramming requests should be scoped before substantial work begins. Large data imports, complete register builds, multi-register programming, complex conversions, or programming transfers may require a separate project quote.\u003c\/p\u003e\u003cp\u003eThis service is for programming\/configuration. For troubleshooting or operating help, choose a Remote Register Support service instead.\u003c\/p\u003e\u003ch2\u003eBefore you buy\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eHave the exact register model and a written list of the changes you need. Programming is scoped before substantial work begins, so a clear list keeps the time productive.\u003c\/li\u003e\n\u003cli\u003ePreserve your current setup first: print the reports you rely on, and save existing programming with a supported PC utility where one is available.\u003c\/li\u003e\n\u003cli\u003eIf this is a full register build, a multi-register rollout or a conversion from another system, ask us to scope it before buying blocks of time.\u003c\/li\u003e\n\u003cli\u003eSee \u003ca href=\"\/pages\/sam4s-cash-register-programming-help\"\u003eprogramming help by model\u003c\/a\u003e, the \u003ca href=\"\/pages\/sam4s-cash-register-manuals\"\u003ecash register manuals hub\u003c\/a\u003e and the \u003ca href=\"\/pages\/sam4s-programming-software\"\u003ePC utility downloads\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eRead the full \u003ca href=\"\/pages\/register-support-programming\"\u003esupport and programming policy\u003c\/a\u003e, including hours and rates.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SAM4S Direct","offers":[{"title":"Default Title","offer_id":57226666377382,"sku":"PROGRAM-120","price":200.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0760\/7589\/2902\/files\/sam4sdirect-remote-register-programming-2-hours.png?v=1788399773"}],"url":"https:\/\/sam4sdirect.com\/collections\/register-support-programming.oembed","provider":"SAM4SDirect","version":"1.0","type":"link"}